These Terms & Conditions (“Terms”) govern all business relationships, quotations, orders, and transactions between DRIOV and its customers (“Partner”). By placing an enquiry, requesting a quote, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

1. About DRIOV

DRIOV is a professional apparel manufacturer based in Quanzhou, China, supplying premium blank tees, hoodies, sweatshirts, and custom-decorated garments to brands, agencies, and wholesale buyers worldwide. All products are manufactured in our own facility and subject to strict quality control processes.

2. B2B Nature of Business

DRIOV operates exclusively as a Business-to-Business (B2B) supplier. Our products and services are intended solely for commercial use by brands, distributors, and promotional merchandise buyers. We reserve the right to decline enquiries from private individuals or entities whose intended use does not align with our B2B terms.

By engaging with DRIOV, the Partner confirms that they are acting in a professional or commercial capacity and that the goods ordered are for business use.

3. Quotes and Orders

All quotes provided via email, WhatsApp, or other communication channels are valid for the period stated on the quote, typically 14 days unless otherwise specified. Quoted prices are subject to change due to fluctuations in raw material costs, minimum order quantities (MOQ), or delivery requirements.

An order is considered confirmed only upon receipt of written confirmation from DRIOV and payment of the agreed deposit. DRIOV reserves the right to refuse or cancel any order, including but not limited to situations involving stock unavailability, inaccurate order information, or failure to meet payment terms.

For custom decoration orders (screen printing, DTG, embroidery, heat transfer), the Partner is responsible for providing accurate artwork files, approved colour references, and placement instructions. Production will only begin following written artwork approval from the Partner. DRIOV is not liable for decoration errors that result from approved artwork containing incorrect information.

4. Products

All product specifications, fabric compositions, GSM weights, and colourways are as described on the DRIOV website or in written quotations. Minor variations in colour shade, fabric texture, and garment measurements within an industry-standard tolerance of ±1–2 cm or ±5% are inherent to apparel manufacturing and do not constitute a defect.

Product imagery on this website is for illustrative purposes. Actual colours may vary slightly due to screen calibration and photographic reproduction. Where colour accuracy is critical, the Partner should request a pre-production sample before confirming a full order.

5. Pricing

All prices quoted are in USD unless otherwise stated, exclusive of applicable taxes, duties, and shipping costs. Shipping and logistics costs will be confirmed at the time of order and itemised on the invoice.

DRIOV reserves the right to amend pricing at any time. Any price changes will be communicated to the Partner in writing prior to affecting an existing order. Once an order is confirmed and a deposit received, the agreed price is fixed for that order.

6. Payment Terms

Standard payment terms are 50% deposit prior to production commencement, with the remaining 50% balance due before shipment. DRIOV accepts bank wire transfer (T/T), PayPal, and Western Union. Accepted currencies and payment instructions will be specified on the proforma invoice.

Shipment will not be released until full payment has been received and confirmed. For established Partners with a proven order history, extended payment terms may be available at DRIOV’s discretion — please contact our sales team to discuss.

In the event of late payment, DRIOV reserves the right to suspend production or shipment of pending orders until all outstanding amounts are settled.

7. Production Lead Times & Delivery

Standard production lead times are 15–25 business days from deposit receipt and artwork approval, depending on order size, product type, and current factory capacity. Lead times are provided as guidance only and are not contractually binding. DRIOV will notify the Partner promptly of any significant delays.

Delivery terms (FOB, EXW, CIF, etc.) will be agreed at the time of order. The Partner is responsible for all import duties, customs clearance fees, and local taxes applicable in their country. DRIOV is not liable for customs delays or additional charges incurred during importation.

Risk of loss or damage to goods transfers to the Partner upon handover to the carrier, in accordance with the agreed Incoterms.

8. Samples

Pre-production samples are available upon request and are strongly recommended for custom decoration orders. Sample fees apply and will be communicated at the time of request. Sample costs may be credited against a subsequent bulk order of qualifying size.

The Partner must provide written approval of the pre-production sample before bulk production commences. DRIOV will not be held responsible for discrepancies between bulk production and an unapproved or verbally approved sample.

9. Quality Control & Compliance

All DRIOV products undergo multi-stage quality inspection, including incoming raw material checks, in-line production inspection, and final garment inspection prior to shipment. Our quality control processes adhere to AQL 2.5/4.0 international inspection standards.

DRIOV products hold CE and RoHS certifications, confirming compliance with EU safety, health, and environmental protection standards. Certification documentation is available upon request for qualifying bulk orders.

10. Complaints & Returns

Inspection on receipt: The Partner is required to inspect all goods upon receipt. Any visible damage to packaging or goods must be noted with the carrier at the time of delivery. Where possible, photographic evidence of damaged packaging should be retained.

Complaint window: All complaints regarding product quality, quantity discrepancies, or specification deviations must be submitted to DRIOV in writing within 28 calendar days of the goods being received. Claims submitted after this period will not be accepted. A complaint does not suspend or delay payment obligations.

How to raise a complaint: Contact our team at wholesale@driov.com with your order number, a clear description of the issue, and supporting photographs. Our quality team will assess the complaint and respond within 5 business days.

Returns: Returns are only accepted with prior written authorisation from DRIOV. Unauthorised returns will be refused. Goods must be returned in their original condition and packaging, within 15 days of receiving written return authorisation. Return shipping costs are the Partner’s responsibility unless the return is due to a verified manufacturing defect.

Non-returnable goods: The following products cannot be returned under any circumstances:

• Products that have been decorated, printed, embroidered, or otherwise altered by the Partner or a third party.
• Products returned without prior written authorisation from DRIOV.
• Products returned outside the 28-day complaint window.
• Products damaged due to improper handling, storage, or use by the Partner.

Remedies: Where a manufacturing defect is confirmed by DRIOV’s quality team, we will offer replacement goods, a credit note, or a partial refund, at DRIOV’s discretion. Our liability is limited to the value of the defective goods and does not extend to consequential losses, lost profits, or decoration costs incurred by the Partner.

11. Intellectual Property

All website content, product imagery, brand assets, and written material on the DRIOV website are the intellectual property of DRIOV and are protected under applicable copyright and trademark laws. Reproduction, redistribution, or commercial use of any DRIOV content without prior written permission is strictly prohibited.

By submitting artwork, logos, or design files for custom decoration, the Partner confirms they hold full rights or appropriate licences for all submitted materials and indemnifies DRIOV against any third-party intellectual property claims arising from the production of such orders.

12. Limitation of Liability

To the maximum extent permitted by applicable law, DRIOV’s total liability to the Partner in connection with any order shall not exceed the value of the goods supplied under that specific order.

DRIOV shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, loss of data, business interruption, or reputational damage, arising from the use of our products or services, even if DRIOV has been advised of the possibility of such damages.

13. Force Majeure

DRIOV shall not be held liable for any failure or delay in performance arising from circumstances beyond its reasonable control, including but not limited to: natural disasters, pandemics, war, government actions, port or logistics disruptions, power outages, or supplier failures. In such events, DRIOV will notify the Partner as soon as practicable and both parties will work in good faith to find a suitable resolution.

14. Amendments to These Terms

DRIOV reserves the right to update or modify these Terms at any time. The latest version will always be available on this page. Continued engagement with DRIOV after any changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the People’s Republic of China. Any disputes arising from these Terms or any transaction shall first be subject to good-faith negotiation between the parties. If unresolved, disputes shall be referred to the competent courts or arbitration body in Quanzhou, Fujian Province, China, unless otherwise agreed in writing.

16. Contact Us

For any questions regarding these Terms, order enquiries, or complaints, please contact us:

Email: wholesale@driov.com
WhatsApp: Available on our Contact page
Address: Quanzhou, Fujian Province, China