DRIOV (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it. It applies to all visitors and business partners who interact with our website at driov.com or contact us directly.

1. Who We Are

DRIOV is a professional apparel manufacturer based in Quanzhou, Fujian Province, China. We supply blank apparel and custom-decorated garments to brands, distributors, and wholesale buyers worldwide. For the purposes of applicable data protection law, DRIOV is the data controller responsible for your personal data.

Contact: wholesale@driov.com

2. What Information We Collect

We collect personal and business information only when you voluntarily provide it to us. This includes:

• Contact information: Your name, company name, email address, phone number, and country.
• Inquiry details: Product interests, estimated order quantities, and any information you provide in your message or during business communications.
• Technical data: IP address, browser type and version, time zone, pages visited, and other diagnostic data collected automatically via cookies and server logs when you visit our website.
• Communication records: Records of emails, WhatsApp messages, and other correspondence between us.

We do not collect sensitive personal data (such as health data, political opinions, or financial account details) through our website.

3. Legal Basis for Processing

Where applicable data protection laws require us to identify a legal basis for processing your personal data, we rely on the following:

• Legitimate interests: To respond to your business enquiries, manage our B2B relationships, improve our website, and protect our business from fraud or abuse.
• Contractual necessity: To fulfil orders, process transactions, and provide the services you have requested.
• Consent: Where you have explicitly consented, for example, to receive marketing communications or for non-essential cookies.
• Legal obligation: Where we are required to process data to comply with applicable laws.

4. How We Use Your Information

• Respond to your wholesale enquiries, quote requests, and product questions.
• Process and manage B2B orders, sample requests, and related logistics.
• Communicate with you about your orders, account, or service updates.
• Send marketing communications where you have opted in to receive them.
• Improve our website, products, and services based on usage data.
• Comply with legal and regulatory obligations.
• Prevent fraud and ensure the security of our website.

5. How Long We Retain Your Data

We retain personal data only for as long as necessary for the purposes described in this policy, or as required by applicable law:

• Enquiry and contact data: Retained for up to 3 years from the date of last contact, to allow us to manage ongoing business relationships.
• Order and transaction data: Retained for up to 7 years to comply with accounting and legal requirements.
• Marketing consent records: Retained until you withdraw consent.
• Technical/analytical data: Retained in aggregated or anonymised form.

6. Sharing Your Information

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Service providers: Trusted third-party service providers who assist us with logistics, shipping, IT infrastructure, and website analytics, and who are bound by confidentiality and data protection obligations.
• Legal compliance: Where required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of our business assets, your data may be transferred to the new entity.

7. International Data Transfers

As a China-based company serving global customers, your personal data may be transferred to and processed in countries outside your own, including China. Where data is transferred from the European Economic Area (EEA) or the United Kingdom, we take appropriate steps to ensure an adequate level of protection is applied, in accordance with applicable data protection law.

8. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data where there is no legitimate reason for us to continue holding it.
• Right to restriction: Request that we restrict processing of your data in certain circumstances.
• Right to data portability: Request transfer of your data to another party in a structured, machine-readable format.
• Right to object: Object to processing based on our legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at wholesale@driov.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

9. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site usage. For full details on the cookies we use and how to control them, please see our Cookie Policy.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your browser and our website is encrypted via HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: wholesale@driov.com
Address: Driov Clothing Co., Ltd., Quanzhou, Fujian Province, China